Legal info

Everything in one place.

The details, plainly

Terms of Membership.

What membership includes, how refunds work, and where the training advice ends.

1. The Club

The Walking Club ("the Club") is run by Calm on the Leash ("we", "us"). Membership is a 12-month pass to everything on the Calm on the Leash site: every guide, in every format (books, audio lessons, video and courses), plus the Club community forum. It includes new guides and other new content released during your year, at no extra charge. By buying a membership or using the Club you agree to these terms. If you do not agree, do not buy or use the Club.

2. Who can join

You must be at least 18. Membership is for one person and one household. It is personal and cannot be transferred or resold.

3. Price and payment

Membership costs $59, paid once, for 12 months. Payment is handled by Gumroad and the final price, including any taxes, is shown at checkout. It does not renew automatically and we will never charge you again without a new purchase from you. We may invite you to renew before your year ends. Payment terms of the checkout provider also apply.

4. Your entry code

After purchase we email you an entry code. It works on your own devices for 12 months from payment. Keep it private. You are responsible for everything done with your code. If we find a code shared widely or used by others, we may disable it, with or without issuing a new one.

5. Refunds and ending your membership

You have 14 days from purchase to ask for a full refund, no reasons needed. Use the refund request form on our Terms, refunds and support page, with the email you purchased with or your order ID.
A refund ends your access to the Club and its content.
There is nothing to cancel, because nothing renews. Your access ends 12 months after payment.
After 14 days we do not refund the unused part of the year, except where the law requires it or where we close the Club early (then we refund the unused part).
These terms do not limit any rights you have under mandatory consumer protection law.

6. Community rules

Be kind and respectful. No harassment, hate, threats or personal attacks.
No spam, advertising or selling. No links to other products or services.
Do not share private information about yourself or anyone else.
Do not post anything illegal or that you do not have the right to share.
Do not encourage punishment-based or harmful treatment of animals.
Do not post medical details or photos of injuries and ask for a diagnosis. Contact a vet.

7. Moderation

Posts are reviewed before they appear. We may edit, move, hold or remove any post, and may suspend or end a membership for breaking these rules, at our reasonable discretion. We will tell you why where we reasonably can. We are not obliged to monitor or review every post and are not responsible for what members write. If we end a membership for reasons other than a breach by you, we refund the unused part.

8. Your posts

You keep ownership of what you write. You give us a licence to show your posts inside the Club for as long as the forum runs. We will not use your posts outside the Club or in marketing without asking you first. You are responsible for what you post. You can ask us to remove your posts at any time.

9. Not veterinary or professional advice

Everything in the Club, the books and this website is general education and peer experience. It is not veterinary, medical, legal or professional behavior care and it does not replace a visit to a licensed vet or a qualified, in-person behaviorist or trainer. No professional or advisory relationship is created between you and us. Replies from the Calm team are general information based on what you describe, not a diagnosis, assessment or training plan for your dog. Member replies are personal opinions and we do not verify them. If your dog is in pain, unwell, has sudden behavior changes, or is a risk to people or other animals, see a professional straight away. In an emergency, contact an emergency vet.

10. AI dog-training assistant

Parts of the Club or our website may include an AI assistant that answers dog-training questions. By using it you agree to the following. Its answers are produced automatically, are general educational information only, and are not veterinary, medical, behavioral or professional advice, a diagnosis, or a plan made for your dog. They may be incomplete, out of date, inaccurate or unsuited to your dog or situation, and we do not guarantee otherwise. Do not rely on them for safety, medical or emergency decisions, and never delay seeing a vet or qualified professional because of an answer. Your questions may be processed by third-party AI service providers under their own terms. Do not enter personal data, contact details, health or financial information, or anything confidential. We may change, limit or remove the assistant at any time without notice. To the fullest extent permitted by law, we are not responsible for any answer or for any action or decision based on it.

11. No guarantees, your responsibility and risk

Results vary from dog to dog and depend on the dog's history, health and environment and on how you apply what you learn. We do not promise or guarantee any result, outcome, behavior change, safety, income, savings or satisfaction. You are solely responsible for your dog's handling, control and safety, and for the safety of other people and animals, at all times. Use your own judgment, adapt or skip any exercise, and stop anything that does not feel safe. Dogs can bite, injure and cause damage, whatever training they have had. You use the Club, the books and the advice in them entirely at your own risk and accept all risk of injury, loss or damage that results.

12. Our materials

The books, guides and forum content that we publish are protected by copyright. You may use them for yourself and your household. Do not copy, share, resell, republish or use them to train or feed any AI system.

13. Availability and changes

The Club and the website are provided on an "as is" and "as available" basis. We work to keep them available but do not promise they will be uninterrupted, error-free or secure, or that content will always remain available. We may improve, change, suspend or stop features or content at any time. If a change clearly reduces what you paid for, you may ask for a refund of the unused part.

14. No warranties

To the fullest extent permitted by law, we give no warranties or conditions of any kind, express or implied, including about accuracy, completeness, fitness for a particular purpose, merchantability, non-infringement, or that the Club or its content will meet your needs.

15. Limitation of liability

To the fullest extent permitted by law, we and anyone working with us (including owners, contractors, service providers and volunteers) are not liable for any injury, bite, illness, death, property damage, vet or other costs, loss of data, loss of profit, or any direct, indirect, incidental, special, punitive or consequential loss arising from or connected with the Club, the books, the website, the forum, the AI assistant, member posts, or any advice or information in them, however caused and whatever the legal theory, even if we were told it might happen. Where liability cannot be excluded, our total liability for all claims together is limited to the amount you paid for your membership. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, or your mandatory statutory consumer rights.

16. Indemnity

To the extent the law allows, you agree to defend and cover us against claims, losses and costs (including reasonable legal fees) brought by anyone else that arise from your posts, your breach of these terms, or how you handle your dog.

17. Governing law

These terms are governed by the laws of the State of Israel, and the Israeli courts have jurisdiction, without removing any mandatory consumer protection that applies where you live.

18. General

If any part of these terms is not enforceable, the rest stays in force and the part is limited to what the law allows. These terms are the whole agreement about the Club. Not enforcing a term is not a waiver of it. You may not transfer your rights under these terms. Sections that by nature should continue after your membership ends do so.

19. Changes and contact

We may update these terms. For changes that matter, we will email you before they apply, and you can ask for a refund of the unused part if you do not accept them. Questions: support@calmontheleash.com. See also our Privacy Policy.

Support & refunds

Let's make this right.

Your guide should help you take the next step with your dog. If it isn't helping, let's see what we can fix. Our 14-day money-back guarantee is here if the guide isn't right for you.

Find a fix

A better next step

What's getting in the way?

Choose what fits. These are options, not steps you have to complete before asking for a refund.

It hasn't clicked yet

Try a small, practical reset before changing the whole plan. Our free walk field kit is a place to start.

The guide isn't the fit

Tell us what you're working on. We can help find a better-fit guide and discuss your options.

Ask about a better fit →

Access or playback trouble

Can't open a file or play a lesson? Tell us what happened so we can help you get access.

Get technical help →

We're here to help, either way.

Make progress with the right guide, get help using the one you have, or ask for your money back. It's your call.

Still want a refund?Open the refund request

The details, plainly

Your information, handled with care.

What you share, why it is used, and how to ask about it - without a maze of legal jargon.

At a glance

This page explains what information may be collected when you browse the site, write to us, subscribe, or buy a digital product. We use information to provide the service you ask for, respond to you, and operate the site. The details depend partly on the services used for checkout and delivery.

Information we receive

Messages and forms: the name, email address, order details, and message you choose to send through a contact or refund form.
Subscriptions: the email address you give when you sign up for updates, along with subscription preferences.
Orders: information needed to confirm a purchase, deliver the product, support your order, or handle a refund. The checkout provider may process payment details under its own policy.
Diagnose text: what you type in the diagnose box is stored with the detected category, a safety flag, and a timestamp - no IP address is stored - and used in aggregate to improve our content and decide future guides. Before storing, we automatically try to remove contact details such as email addresses, phone numbers, and links from the text. Please do not include your name or other personal details in the box. Entries are kept for up to 12 months and then deleted automatically.
Site use: technical data such as device/browser details, IP address, and page requests may be recorded by hosting and security services.

We do not ask for veterinary records or other sensitive information in our forms. Please avoid putting them in a support message unless needed to explain your question.

How information is used

We use information to send files or access information after a purchase, answer support requests, handle refunds, send updates you asked to receive, maintain the site, and protect it from abuse. Marketing messages should be sent only if you sign up for them, purchase or support messages are separate from marketing.

Services involved

Hosting, form delivery, email/newsletter, checkout, digital delivery, and security providers may process the information necessary for their role. This site currently uses Cloudflare for hosting, FormSubmit for its contact and refund forms, and Substack for newsletter sign-ups. Gumroad provides checkout, payment processing, digital delivery and purchase receipts. It processes checkout and transaction information under its privacy policy. Each provider has its own privacy practices.

Cookies and measurement

This site uses Google Analytics, a web analytics service provided by Google, to measure how the site is used, such as which pages are viewed, the approximate location and the type of device. Google Analytics uses cookies or similar storage for this. Technical cookies or similar storage may also be used by the services that run the site or checkout. Any other analytics, advertising tags, or optional cookies must be listed here before use. Your browser can block or clear cookies, but doing so may affect parts of a checkout or subscription flow.

How long information is kept

Information is kept only as long as needed for the purpose it was collected for, including support, order records, refunds, security, and any applicable recordkeeping requirements. Entries from the diagnose box are kept for up to 12 months and then deleted automatically. The exact periods vary by record and provider. You can ask about a particular record through the contact page.

Your choices and requests

You can unsubscribe using the link in a newsletter email. For questions, access, correction, or deletion requests, contact us. Some order or transaction records may need to be kept where required to run the service or comply with applicable obligations. We may ask for enough information to verify that a request concerns your own data.

Security and changes

We use service providers and reasonable measures to protect information, but no online service can promise perfect security. If this policy changes, the current version will be posted here with an updated date. For privacy questions, send a message.

Important information / Read before training

Disclaimer.

Dog training involves real animals, real people and changing situations. These materials offer general education, not a personal assessment or a guarantee of safety or results.

Applies to this website and Calm on the Leash guides, ebooks, audio, videos, courses and related content.

Safety comes first.

If a dog has bitten or may bite, shows aggression, is in pain, changes behavior suddenly, or cannot be managed safely, stop the exercise. Give the dog space, protect people and animals, and speak with a veterinarian and a qualified, humane behavior professional. If anyone is in immediate danger, contact local emergency services.

01 / Scope

General education, not individual advice.

Our articles, guides, downloads, ebooks, audio, videos, courses, emails and social posts are general information. They are not a diagnosis, veterinary or medical care, an individual behavior assessment, legal advice, or a substitute for someone qualified who has assessed your dog and setting in person. The material cannot account for every dog's history, health, temperament or environment.

Reading, purchasing, contacting us, or taking part in a course or discussion does not create a veterinarian-client, trainer-client, behaviorist-client or other professional-client relationship. Do not delay care or professional help because of this material.

02 / Risk and supervision

Use judgment and stop when unsafe.

Working with a dog carries inherent risks, including bites, scratches, falls, escape, stress, illness, injury to people, dogs or other animals, and damage to property. Dogs and other people can act unpredictably. By choosing to try an activity, you acknowledge these risks and remain responsible for deciding whether it is suitable, creating a safe setting, supervising your dog, and stopping or adapting the activity when safety requires it. This acknowledgment does not waive rights or duties that the law does not allow us to exclude.

Keep enough distance from triggers, do not force contact, and do not place yourself, your dog or others in danger to complete an exercise. Use suitable containment and direct adult supervision where needed. If you cannot manage the risk, do not attempt the exercise without hands-on professional help.

03 / Health and behavior

Get the right professional help.

Pain, disease, medication, age, disability and other health factors can affect behavior and the safety of training. Consult a veterinarian about illness, injury, sudden behavior changes, suspected medical causes, or concerns about physical activity. For aggression, guarding, repeated bites, severe fear or any bite risk, seek a qualified, humane behavior professional working with your veterinarian. A guide cannot determine whether a specific technique or tool is safe for your dog.

Do not use these materials to diagnose a condition, replace treatment, or manage an emergency. Seek urgent local care when needed.

04 / Equipment and surroundings

Check the setup before you begin.

You choose and use your own leash, collar, harness, muzzle, crate, gate, treats and other equipment. Check fit, condition, instructions, choking or entanglement hazards, escape risk, allergies, food safety, weather, surfaces and the presence of other people or animals. Follow manufacturer directions and get professional fitting help where appropriate. A mention or demonstration is not a certification or guarantee of any product.

Children should never be left unsupervised with a dog or asked to manage a dog whose behavior or strength they cannot safely handle. Teach children to give dogs space and use close adult supervision, no exercise makes a dog child-safe.

05 / Local rules

Follow the law where you are.

You are responsible for the rules applicable to your dog and location, including leash and restraint requirements, public-space restrictions, licensing, vaccination, bite reporting, dangerous-dog rules, breed-related rules and animal-welfare requirements. Rules differ by place and may change. Our examples are not permission to ignore a legal requirement or someone else's property and safety.

06 / Outcomes

No promised result.

Training outcomes and timeframes vary with each dog, household, health, practice and environment. We do not promise that a method will work for your dog, that a problem will improve by a certain date, or that using the material will prevent a bite, injury, escape or damage. Examples, case studies, reviews and testimonials describe particular experiences, they may not reflect a typical outcome and are not guarantees. Where we present a specific claim about typical results, we should provide a basis for it at the point of the claim.

07 / Accuracy and updates

Information may change.

We try to keep our material useful and accurate, but information, research, product details, laws, prices and links can change. Content may include errors or omissions, and older versions may remain in circulation. We may correct, update, remove or discontinue content, subject to any purchase commitments and applicable law. Check current professional guidance and local rules before relying on material that affects safety or legal obligations.

08 / Sources and AI

Check sources and context.

We may summarize research, quote sources or use AI tools to help prepare text, images or other content. AI-assisted content can be incomplete, inaccurate or unsuitable for a particular dog. We remain responsible for how we present our own content, but you should assess it against your dog's circumstances and consult a qualified professional where needed. A citation or link is not an endorsement of every statement or practice at that source.

09 / Commercial disclosures

Recommendations and examples.

We may earn a commission from a qualifying affiliate purchase, receive a product, or have another material connection to a recommendation. Where that applies, we aim to disclose it clearly alongside the relevant content. We do not guarantee that a recommended product or service is suitable or safe for your dog. Unless expressly stated with supporting details, examples of sales, earnings, business growth or other financial outcomes are illustrative, not promises or typical-results claims.

10 / Digital products

Check what you are buying.

Product pages and checkout should state the current price, currency, included materials, access method and any material access period or restrictions. Digital delivery and access may depend on email, an internet connection, compatible devices, accessibility of a third-party platform and correct contact information. Keep a copy of your purchase confirmation and contact us if access fails. We do not promise uninterrupted availability, but this does not reduce any legal right to receive the digital content or remedy for a failure to supply it.

Purchase, access, cancellation and refund details are set out in the Terms and Refund policy and should be presented at checkout. Nothing on this page cancels a mandatory withdrawal, cancellation, refund, repair or other consumer remedy. Any required consent to immediate digital delivery and any effect on withdrawal rights must be handled separately at checkout, not assumed from visiting this page.

11 / Age and accounts

Purchases are for adults.

Purchases and account registrations are intended for adults able to enter a contract under their local law. If a minor uses the educational material, a parent or guardian should decide whether it is appropriate and supervise the use and any interaction with a dog. Where a platform sets a higher age requirement, follow that platform's rules. Do not share account credentials or use someone else's account without permission.

12 / Our work and your conduct

Respect the material and the community.

Unless a product's license says otherwise, buying a guide or course gives you personal use, not ownership of its copyright. Do not reproduce, resell, redistribute, upload publicly, remove notices from, or share paid files or access without permission, except where the law allows. Names, artwork, text, audio and videos may be protected by intellectual-property law.

In comments, reviews, forums or groups, do not post unlawful, abusive, unsafe or infringing material, another person's private information, or medical or veterinary claims presented as a diagnosis. We may moderate or remove content and restrict access where allowed by the applicable rules and law. Public comments are not a private consultation or an emergency channel. If you post material, you remain responsible for the rights and accuracy of what you post, any license you grant us to display it should be stated in the applicable community terms.

13 / Other services

Third parties set their own rules.

Amazon and other marketplaces, social networks, video hosts, email providers, payment processors and linked sites may host content, process payments or control access. Their own terms, privacy notices and technical limits apply to their services. We do not control their content or availability and do not endorse everything they publish. For a purchase made through a third-party store, check the seller identified at that checkout and its applicable purchase terms. This page does not shift responsibility for our own obligations where law makes us responsible.

14 / Privacy

Personal information.

For how personal information is collected, used and shared, read the Privacy policy. Avoid posting personal, medical or sensitive information about yourself or others in public comments. Do not send urgent animal or human health questions through a general contact form.

15 / Warranties and liability

Limits only where lawful.

To the extent the law permits, the site and general educational content are provided "as is" and "as available," without a promise that the content will be error-free, complete, fit for a particular dog or continuously accessible. Subject to mandatory rights, the operator and contributors are not responsible for indirect or consequential losses caused by reliance on general material or by events outside their reasonable control. We do not seek to exclude liability for fraud, intentional misconduct, death or personal injury where exclusion is prohibited, or any other responsibility the applicable law does not permit us to limit.

These limits do not remove statutory guarantees or remedies for paid digital products and do not excuse our own unlawful conduct. The effect of any limit depends on the jurisdiction and the facts of the claim. Do not treat this section as a release of every possible claim.

16 / Claims arising from misuse

Responsibility for your own conduct.

Where permitted by law, you may be responsible for third-party claims and reasonable costs resulting from your unlawful conduct, misuse of the site or infringement of another person's rights. This does not require you to cover claims caused by our own fault, waive a consumer remedy, or accept a broader indemnity than applicable law allows. Any detailed indemnity or dispute process belongs in the Terms and must be reviewed before use.

17 / Events beyond control

Interruptions can happen.

Events outside reasonable control, such as outages, natural disasters or platform failures, may delay access or delivery. We will handle affected purchases under the applicable Terms and consumer law. This does not remove a right to a refund or other remedy when required by law.

18 / Interpretation

Mandatory rights come first.

If any part of this disclaimer is invalid or unenforceable, the rest remains in effect to the extent the law allows. A delay in enforcing a right does not, by itself, waive it. This disclaimer works alongside the Terms, Refund policy and Privacy policy. If a mandatory law or a specific purchase term gives you greater protection, that protection applies.

Consumer rules vary across Israel, the EU, the UK and US states, and may apply based on where you live or purchase. This page does not override non-waivable local rights, statutory guarantees or limits on disclaimers and unfair terms.

Questions about this disclaimer or a purchase? Contact us. For urgent safety or health concerns, use local emergency or professional services instead.